Customer Experience of Quality through Measured Data from Drive Tests.
- Historical Trending.
- Comparison with Global Benchmarks.
- 2G/3G user perception measurement.
- Mean Opinion Score testing.
Independent 3rd Party view of network performance and QoS for Different Services such as Voice, Data Downloads, Web browsing, Video Streaming etc.
Extensive Outdoor and Indoor Surveys using Portable testing equipment
Tracking of QoS for High Value Customers eg. VIP routes / Roaming Hotspots etc,
Consistent and standard thresholds for key performance indicators for all op-cos across countries
Link Network and Business teams to co-ordinate efforts to plug revenue leakage and increase subscriber base